Welcome to Scrubs Wear Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. As a brand dedicated to healthcare professionals, we’re committed to providing you with clear information and exceptional service.
Products & Collections
What types of products do you offer?
We specialize in healthcare apparel and accessories, including stylish scrubs from our featured collections (like Digital Lavender, Chasing Sunsets, and A Touch of Texture), lab coats from brands like Maevn, compression socks, stethoscopes (including Littmann), and various accessories from Cherokee and others. Our products blend functionality with professional style.
Do you offer products for both men and women?
Yes! Our collections include options for all healthcare professionals. We offer men’s accessories, unisex lab coats and jackets, and a wide range of sizes and styles to express your unique personality while maintaining a professional appearance.
Ordering & Account
How do I place an order?
Simply browse our collections, select your items, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order. No account is required to make a purchase, but creating one can help you track orders faster.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Shipping & Delivery
Where do you ship?
We ship globally to most countries across North America, Europe, and Africa. Currently, we are unable to deliver to Asia and some remote areas due to logistical constraints. Please check during checkout if we can deliver to your location.
What are your shipping options and costs?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS. Processed in 1-2 business days, delivered within 15-25 days after shipment.
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS. Processed in 1-2 business days, delivered within 15-25 days after shipment.
How long does order processing take?
All orders are processed within 1-2 business days before shipment. You will receive a confirmation email with tracking information once your order ships.
Returns & Exchanges
What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your items. Products must be unworn, unwashed, and in original packaging with tags attached. We want you to love every item you order from us!
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide return instructions.
Contact & Support
How can I contact customer service?
Our dedicated support team is here to help! Reach us at [email protected] for any questions about products, delivery, returns, or your account. We respond promptly to all inquiries.
Thank you for choosing Scrubs Wear Store – where we support healthcare professionals with quality apparel and reliable service. Wear your passion and care with confidence!